Rhetorical Modes

Associate Program Material Appendix C Rhetorical Modes Matrix Rhetorical modes are methods for effectively communicating through language and writing. Complete the following chart to identify the purpose and structure of the various rhetorical modes used in academic writing. Provide at least 2 tips for writing each type of rhetorical device. |Rhetorical Mode |Purpose – Explain when or why |Structure – Explain what organizational |Provide 2 tips for writing in | | |each rhetorical mode is used. method works best with each rhetorical mode. |each rhetorical mode. | |Narration |The purpose of a narration is |Narrations are usually best told in |First ask yourself if you want | | |to tell stories. Narrations can |chronological order. Chronological order is |to write about fiction or | | |be factual or fictional, either |the order in which events are told from |non-fiction. | | |way, they should engage the |beginning to end. Start with a strong | | |readers emotionally. | |in troduction to hook your | | | | |readers. | | |An illustration clearly |The structure that works best with an |First decide on an interesting | |Illustration |demonstrates and supports a |illustration is by order of importance. Order|topic. | |point through the use of |of importance is the organizational method |Gather evidence that works in | | |evidence. |that arranges ideas by order of importance. |conjunction with your subject | | | | |and also engages the audience. | | | | | | Description |The purpose of description in |Descriptive essays are best told by spatial |Choose a subject that you wish | | |writing is to make sure the |order. Spatial order is the arrangement of |to describe, such as a person, | | |readers are fully in tune with |ideas based on physical characteristics or |place, or event. | | |the words on the page. appearance. |Fill every part of your essay | | | | |with full vivid sensory | | | | |details, which include alll of | | | | |the five senses. |Classificati on |The purpose of classification is|Classification essays are organized by its |Choose a topic you know a lot | | |to break down wide ranging |subcategories. It begins with an introduction|about. The more you know about | | |subjects into smaller, more |that introduces the broader topic and then |a topic the easier it will be | | |specific and manageable parts. |the thesis should include how and why the |to break down into groups. | | |topic is divided into subcategories and why. |Make sure you break down each | | | | |topic into three different | | | | |ways, it will help you to think| | | | |more originally . |Process |The purpose of process analysis |A process analysis essay is usually organized|You want to choose a topic that| |analysis |is to explain how something |by chronological order. The steps of the |is interesting, complex, and | | |works and how to do something. |process are told by the order in which they |can be conveyed in a series of | | | |occur. |steps. | | | |Ch oose a process that you know | | | | |well enough to describe the | | | | |finer details in each step of | | | | |the process. |Definition |The purpose of a definition |A definition essay is organized by opening |Choose a word or phrase complex| | |essay is to define a topic in a |with a general description of the term you |enough to write about at length| | |detailed and informative manner. |are defining. Then, you use your definition |or of personal revelance to be | | | |of the term as your thesis. You should also |considered engaging and | | | |use details and examples for the body, and |interesting. | | | |then tie in all the elements of the term and |The context of the term affects| | | |reinforce your thesis to conclude your essay. |the meaning and the definition. | | | | | | | | | | |Compare and |The purpose of a compare and |Compare and contrast essays can be organized |The thesis should clearly | |contrast |contrast essay is to analyze two|by the subjects themselves, first one then |convey why the subjects are | | |subjects that either compares or|the other, or by their individual points, |being compared or contrasted | | |contrasts them or does both. |which discusses each subject in regards to |and what will be learned from | | | |each point. |it. | | | | |Use phrase of comparison or | | | | |contrast to let readers know | | | |how the subjects are being | | | | |analyzed. | |Cause and |Cause and effect essays |There are two key ways that cause and effect |Choose an ev ent that has an | |effect |determine how various events |essays are organized. The first way is by |interesting cause and effect | | |are related. |beginning with the cause and then the effect |relationship, and introduce it | | | |or vice versa, you can begin with the effect |in an engaging way. | | | |and then the cause. Clearly explain and support the| | | | |causes and effects you discuss | | | | |with a wide range of evidence. | |Persuasion |The purpose of persuasion is to |A persuasion essay is made up of five |A thesis that clearly conveys | | |motivate, convince or sway |features. The first feature is the |the opinion of the writer in | | |readers to a certain point of |introduction and thesis. The second feature |clear, consise terms makes for | | |view or opinion. |is opposing and qualifying ideas. a better argument than one that| | | |The third feature is strong evidence in |is vague. | | | |support of the claim. |Be careful of the use of I in | | | |The fourth feature is the style and tone of |your writing, because it can | | | |the language you are using. Lastly, is a |make you seem overly biased and| | | |compelling conclusion. |it takes away from the topic at| | | | |hand. |

Customer relationship management

Customer relationship is not a new concept; companies have been interacting and dealing with customers since the inception of trade. Earlier more focus and attention was on product and services instead of customer centric. With increase in competition because of globalization and usage of internet changed the picture of business. Customers have variety to choose from, more knowledge about the companies and products surely has titled power at customers’ side. With this scenario, companies realize the need of treating customers with utmost care. Therefore, searching for innovative ways to manage relationships effectively, not only to acquire new customers but also to retain the existing one. â€Å"CRM is the process of managing detailed information about individual customers and carefully managing all the customer ‘touch points’ with an aim of maximum customer loyalty† Acquiring new customers can cost five times more than costs involved in satisfying and retaining current customers. More companies are recognizing the importance of satisfying and retaining customers, which constitute the company’s relationship capital To retain the customers’ better approach is to deliver high customer satisfaction. Customer relationship management is about taking a long term approach to building relationships with customers. In olden days, business people and organizations would know their customer base from seeing them on a daily basis and learning their preference based on the relationship they shared with the customers. CRM is emerged as critical for organization in 1960’s where marketers found that 4p’s of marketing framework-product, price, place and promotion were less valuable without ongoing relationships with customers. Companies started putting customers in the middle of marketing program. In early days of CRM, there was no technology to support what companies were doing. CRM is not new, over the years companies has had to figure out how to build relationships with customers and lead to brand loyalty. The goal in CRM is to evolve from a mass marketing model, which was on product centric market structure to customer centric structure. Managing customer relationships successfully means learning about the habits and needs of your customers anticipating future buying patterns, finding new opportunities to add value to the relationship. Successful companies make the relationship something the customer values more than anything else they could receive from the competition. Company experience with customer not only with transactions but also with interaction like website visit, phone, call center and by direct mail. CRM helps in developing marketing programs that make sense to each customer segment, support cross-selling and customer retention programs, help to maximize the value of each customer’s interaction and deliver a consistent branding message by aligning products and services within each channel. CRM provides an integrated view of a company’s customer to every one in the organization so that customer can be serviced effectively. CRM helps companies to gather and access information about the customers’ buying histories, preferences, complaints. It allows tracing the needs of the customers and means to satisfy them effectively. The following are the aims of CRM: †¢ Increase efficiency of the organization †¢ Ability to provide quicker response to customer queries and complaints †¢ Getting insight of customer needs †¢ Providing more cross-selling opportunities †¢ Organized information to manage and lead †¢ Reduction in cost and increase in productivity †¢ Receiving customer feedback †¢ Providing common platform for customer communication and interaction. Today consumers are more educated, more and better informed, more technology savvy coupled with increase competition in the market. Organization needs to build a system which allows you to track, capture and analyze the millions of customer activities, both interactions and transactions, over a long period of time. This helps in creating promotions, developing new products and designing communication programs to attract and retain customers. By 1980s â€Å"relationship marketing â€Å"was used to describe this new focus of understanding customer segments, delivering ongoing quality service and high customer satisfaction. In 1990s computer systems were deployed to support sales and service process. Sales force automation system evolved while customer service and support systems became backbone of automated call centers. By late 1990s increase in internet usage supported e-business applications to manage online customer and partner relationships, called as e-CRM and partner relationship management. CRM emerged as discipline of set of discrete software and technologies that focus on automating and improving the business processes associated with and improving the business processes associated with managing customer relationships in the areas of sales, marketing, customer-service and support. Customer relationship management applications are most active software available to the organizations. Three converging trends have enabled the emergence of CRM applications as a major force in the market place. The fist trend is the availability of robust, scale decision support technology. This helps companies collect vast quantities of data from multiple, heterogeneous sources, such as accounting, manufacturing, human resources, sales force automation, and customer service applications. This provides the technological foundation for building a consolidated enterprise wide view of the customer. The second trend is the emergence of front-office applications. This focus on the sales and the marketing departments, and essentially transactional in nature. The third trend is the emergence of the one-to-one marketing phenomenon has helped companies to have their marketing activities focus on customer, rather than on their products, distributors, sales force or suppliers. Now â€Å"Multi channel CRM† systems available to support direct, internet and partner channels, while allowing users to use whatever mode of communication they are pleased. CRM started with marketing era focusing on customer needs and wants and satisfying it effectively which drive changes in the organization and work processes. It must start with a business strategy. CRM is really about using tools not only to achieve the personal relationships business but even to predict and serve the future needs. Major support and change came for CRM is technology break through since two decade which played a significant part in not only managing good relationship with customers but also with the partners of the organizations.

Legalization of Cannabis in United States Essay

Legalization of Cannabis in United States - Essay Example The report said, â€Å"†¦we have concluded that society should seek to discourage use, while concentrating its attention on the prevention and treatment of heavy and very heavy use. The Commission feels that the criminalization of possession of marihuana for personal use is socially self-defeating as a means of achieving this objective† (National Commission on Marihuana and Drug Abuse cited in McWay). Decriminalization of the cannabis primarily means replacement of penal sanctions with civil penalties that are significantly flexible than the period of imprisonment (Roffman and Stephens 328). Cannabis is a drug with a lot of uses and very little risks, so it should be legalized in the US. Medical purposes are the strongest reason why cannabis should be legalized. It is possible to use the cannabis for the treatment of myriad of diseases. Cancer chemotherapy causes such symptoms as vomiting and nausea in the patient. If cannabis is used for the treatment, its active ingredi ent THC helps alleviate the pretreatment anxiety and minimizes the nausea and vomiting. The patient loses lean mass and suffers from a low appetite in the AIDS. Selecting the cannabis for the treatment improves the patient’s appetite. In the case of muscle spasms, cannabis is useful because of its ability to reduce the spasms and ease the incontinence of the bowel. In addition to that, the cannabis also relieves the depression of the patient. Glaucoma is a sort of blindness caused by the build-up of pressure in the eye. Cannabis can be used as a treatment to release the pressure inside the eye. Cannabis also helps treat the asthma by opening up the lungs. Legalizing the cannabis will not only provide the patients with a legitimate way to get rid of the disease, but will also enable the scientists and researchers to conduct research on the cannabis in order to unveil more knowledge about their medicinal uses. Legalization of the cannabis means treatment of the drug abuse not a s a criminal issue, but as a medical problem. The US government has wasted a lot of money in taking measures to keep the cannabis from being available in the market in the past. According to an estimate, the US government incurs a total cost of about $10 billion on an annual basis in her efforts to make the country free of cannabis. On the other hand, the State of California produces the legalized medicinal cannabis for a total revenue of no more than $14 billion every year (â€Å"Pro's of Marijuana†). Therefore, if the US government legalizes the cannabis, she can tax the revenues and would gain additional money to use on the social well-being. This money can be used both to make the people aware of the negative effects of the consumption of cannabis on the health and also for arranging the treatment of the diseases caused by its consumption. The US has once seen the negative consequences of banning alcohol in the country. In the 1920s, selling and buying alcohol in the US w as officially banned. This put the control in the hands of the Mafia that both produced the alcohol and supplied it to the consumers. The corner drug dealers in the 1990s have followed the Mafia of the 1920s in the same footsteps. The unregulated trade of the black-market with the legalization of the cannabis would help reduce the number of yearly suicides and natural deaths in the US and would also cause a decline in the violence in the country. Presently, a significant population of prisoners in the US has been jailed

The Mythical Democratic- Republican National Convention (DRNC) Essay

The Mythical Democratic- Republican National Convention (DRNC) - Essay Example This essay stresses that the recommendations based on the risk analysis include that high security personnel should be deployed in the Bicentennial Park since it will be hosting over 20, 000 protestors who may be targets for a terrorist or bombing attack as well as to prevent them from becoming too violent and disrupting the meeting. The same security personnel with assistance from the security cameras should monitor the Hotel Row which will be housing the dignitaries and media personnel. Majority of the security parameters from the air surveillance to concrete barriers, bomb screening and experts to CCTV cameras and anti-terrorism forces should be present in the arena. There should also be set aside corridors and areas for mass evacuation and mass casualty treatment in case of any attack. The fire department should also be on the forefront with their evacuation skills to lend a hand in case of any risk. During the planning and resource allocation process, the planning committee and sub-committee should make considerations of the number of security forces need with different expertise from ground to air surveillance. This paper makes a conclusion that the combination of the threats, the vulnerabilities and the consequence of the threats happening have led to the identification and ranking of the risk factors and infrastructural assets that need to be considered during planning. The recommendations made are specific enough for the planning committee to consider in their budgetary allocations if curbing of the risks is to not only be effective but efficient as well.

Implementation Plan for Active Directory Essay Example | Topics and Well Written Essays - 1000 words

Implementation Plan for Active Directory - Essay Example This paper presents the design and implementation recommendations pertaining to active directory system for Riordan Manufacturing. Microsoft Active Directory system is compliant to popular protocol called â€Å"Light Weight Directory Access Protocol (LDAP)† which is a de-facto standard for directory services for interactions between the user and the shared resources on the network. LDAP is widely deployed in all UNIX flavors and Linux based network implementations. It maintains up-to-date information of all the networked resources & services, application configuration information, user credentials (username, password, and access privileges) and security related information. The users of the organization can enjoy high level of productivity as they can quickly search & connect to a network resource and carry out the business transactions. The organization can trust the LDAP system for highly reliable access-control and security of the data accessible via networked resources. (Dias, John. 2002. pp3-8) Microsoft Active Directory logical components comprises of Forest, Trees, Domains, Organizational Units, Users, Groups, Global Catalogue and Schema. The Active Directory physical components comprises of the Sites, Domain Controller (DC), Additional Domain Controllers (ADC), The Domain Name Servers (DNS), Site Replication Services, and Group Policies Organization. Some of the key business benefits of implementing Microsoft Active Directory System are: Riordan Manufacturing has four offices – the corporate HQ and R&D Center, the Plastic Fan plant having 250 employees at China, the plastic beverage container plant at Albany, GA having 45 employees and the custom plastic parts plant at Pontiac, MI and 130 employees. The network has Windows NT Servers as well and hence the AD will need to be implemented in â€Å"mixed† mode rather than â€Å"native† mode. The design proposed herewith is a single forest,

What is the Bottom of the Pyramid approach, and why is it consider Essay

What is the Bottom of the Pyramid approach, and why is it consider controversial - Essay Example In this regard, the poor are seen to be resilient and enterprising in terms of managing their budgets with the meagre income they earn. In essence, the BOP concept has gained prominence out of the consideration of the over 4billion poor around the world who are ignored by multinational corporations, for instance. Consequently, BOP views this group to be significant in terms of influencing trade and growth. The proponents of BOP further suggests that market development targeting the BOP group leads to the development of new entrepreneurs, particularly, at the grass root level. While BOP approach appears controversial, it has opened up opportunities for multinationals to exploit and serve the BOP consumers effectively. For example, the establishment of micro-finance organisations in Kenya, for instance, has helped entrepreneurs in the informal sector to grow their businesses from small to medium sized businesses. While BOP approach has opened up market opportunities, it is considered that targeting the poor can result in wasteful spending of the already meagre income they earn. On the other hand, BOP considers spending by the estimated 4billion poor should be left free to decide how to use their earnings since they are value-conscious consumers. As such, they are the only ones who can determine how to maximise their utility. However, a free market ideology such as the poor’s right to maximise their utility tends to harm the disadvantaged in the society. This is because while the poor also can make choices just like the advantaged in the society, some of the decisions are not thought out properly. This approach is also controversial in the sense that, the poor are affected by numerous social issues and cannot be compared with the upper or middle-class population in terms of making informed choices. This is because a larger percentage of the disadvantaged in the society appears vulnerab le due to lack of proper education. They are also

Domestic violence Research Paper Example | Topics and Well Written Essays - 3250 words

Domestic violence - Research Paper Example In this paper is illustrated one of the most popular, but in the same time - the most reticent problem of society - violence in the family. It is important to note that domestic violence does not always manifest as physical abuse. Emotional and psychological abuse can often be just as extreme as physical violence. The researcher will apply mailed questionnaire for the present study. Twenty males and females each will be taken as the units of analysis in order to accept or reject the hypothesis. The researcher will select the respondents from different socioeconomic classes in order to give representation to all social strata. After the completion of the research process, the data will be tabulated and results would be interpreted, in the light of which conclusion and suggestions would be made. Domestic violence refers to the antagonism, aggression, and anger practiced by the family members against their own family in one way or the other. Domestic violence not only creates differences and hatred among the family members but also turns the most secure place i.e. home as the most unsafe and dangerous zone on the very face of the earth. The researches also view poverty and financial problems also cause domestic instability and invite hostility and aggression in the family. Though it is not only pecuniary problems that bring violence in the family, yet people’s inability to keep the wolf from the door certainly aggravate the uneven situation and cause the increase the mental agony of the individuals. ... at domestic level, which creates serious problems within this basic and most important social institution. Domestic violence not only creates differences and hatred among the family members, but also turns the most secure place i.e. home as the most unsafe and dangerous zone on the very face of the earth. The report presented by the UNICEF describes the same by stating that the domestic violence inflicted by the males aptly put women and children in great danger in the place where they should be safest: within their families. For many, ‘home’ is where they face a regime of terror and violence at the hands of somebody close to them – somebody they should be able to trust. Those victimized suffer physically and psychologically. (Unicef-irc.org) The researches reveal the very fact that domestic violence is the outcome of belligerence and haughtiness observed by the males at home. Ingkintja Congress of Male Health suggests that over 95% of reported violent offences ar e committed by males. This is a male problem—it's up to men to take the lead in fixing it. (creativespirits.info) The dominant role played by male stratum is actually the main reason behind their being responsible in domestic violence. Another reason behind men’s displaying violence at home is partly due to the strong desire for maintaining their supremacy and authority over women and children at large against the financial support they are rendering for the family. The researches also view poverty and financial problems also cause domestic instability and invite hostility and aggression in family. Though it is not only pecuniary problems that bring violence in family, yet people’s inability to keep the wolf from the door certainly aggravate the uneven situation and cause in

Tell the audience about how the technologies transform the society Term Paper

Tell the audience about how the technologies transform the society from the three films below, which are Illusions (Julie Dash, - Term Paper Example Automobile, manufacturing, IT- all have evolved radically. Technology impacted the television and movie industry. Sound and Color effects in cinematography all has changed along with the time (Ogburn, 81). In this paper, the main focus lays on the development of technology and its impact on the movies, keeping sync with the society. Here the discussion is based on three different movies of three different times: Illusions-directed by Julie Dash of 1983, Papapapa directed by Alex Rivera of 1995 and Sleep Dealer directed by Alex Rivera of 2008. Analytic Filmmaking: In the modern world the concept of new digital video technologies are changing the way people are documenting, publishing, and consuming different ideas. According to the analysis of Germano, knowledge production is now increasingly associated with digital or visual modes of expression. In his view, a new way of imparting social science research and a new way of making nonfiction films may be described as analytic filmmaking . There is a clear difference between analytical and documentary films, whereas in the past the main focus used to be on the documentary films when people were more interested in political affairs. In modern age social and political films also have appeal to the intellect with considerable special effects and use of science and technologies. Technological innovation in moviemaking started with Julie Dash’s Illusions where the concept of voiceover (sound dubbing) was first represented in front of the audience (Germano, Abstract). The Movie Illusions: Transformation of Sounds: Illusions was one of the well known and award wining movie of Julie Dash. It was released in the year 1983. In this movie, the audience was first come across with the concept of sound effect –more precisely the use of technology in order to develop the sounds effect. According to Klotman, the movie Illusions was the first segment of Dash’s planned series about Black women in the United State s. The movie has won award for Black American cinema society in the year 1985 and was also nominated for a award in the year 1988 for Art Direction as well.(Koltman, 193). According to the review of Dash, the movie Illusions follows the story of a fictitious production studio and two African-American women in the film industry: Ester Jeeter, a singer who lends her voice to a white actress, and Mignon Dupree, a studio executive who appears to be white. In this movie, Dash portrayed the struggles of these women to be recognized for who they are, especially in the white-dominated Hollywood studio of 1942. According to the review of Caughie, modern concept of sound engineering is being dominated by the concept of dubbing. In his word â€Å"Being heard but not seen offers possibilities for re-imagining ‘passing’ as other than erasure, invisibility, appropriation or blackface†.(Caughie, 97). The application of this concept was first demonstrated by Dash’s movie Illusions in the year 1983. According to his point of view, Illusions takes its subject matter from the common practice of having black women dub the voices of white singers performing jazz or blues songs. In the film, Esther Jeeters (Rosanne Katon), a black woman, is hired to fix the faulty soundtrack when the words sung by the white film star do not synchronize with her mouth movements.

Quationair on Airtel Broadband Customer Satisfaction Essay Example for Free

Quationair on Airtel Broadband Customer Satisfaction Essay QUESTIONNAIRE BASED ON CUSTOMER SATISFACTION NAME OF THE ORGANISATION:†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ ADDRESS / OFFICE (1) .†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ BRANCH OFFICE / HO .†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.( INDIA / ABROAD) CONTACT NO. (S).. (1) †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ (2) †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ INFORMATION COLLECTED FROM †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ DESIGNATION/ E-MAIL ID †¦Ã¢â‚¬ ¦.†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ NO. OF INTERNET USERS †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ HOURS OF USAGE PER DAY. * * ABOUT YOUR ORGANISATION SYSTEM ADMINISTRATOR†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. IT MANAGER †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 1. Overall, how do you feel about your experience with BHARTI as your Internet Service Provider? Excellent[ ] Very Good[ ] Good[ ] Fair[ ] Poor[ ] 2. Rate the following aspects of your internet connection from BHARTI ExcellentVery GoodGoodFairPoor Reliability[ ][ ][ ][ ][ ] Speed[ ][ ][ ][ ][ ] Busy signals[ ][ ][ ][ ][ ] Disconnects[ ][ ][ ][ ][ ] 3 In speaking with your support representative, how would you rate the following as friendly, as professionalism or as in interested in solving your problem? a. Friendly As friendly as I expected[ ] Friendly[ ] Average[ ] Less friendly than I expected[ ] Unfriendly[ ] N/A[ ] b. Professionalism As professional as I expected[ ] Professional[ ] Neither professional nor unprofessional[ ] Less professional than I expected[ ] Unprofessional[ ] c. Interest in solving your problem As interested as I expected[ ] Very interested[ ] Interested[ ] Neither interested nor uninterested[ ] Uninterested[ ] 4.When solving your problem, how would you rate the information provided? Extremely well presented and understandable [ ] Well presented and understandable [ ] Sufficient to solve the problem [ ] Difficult to understand [ ] Extremely difficult to understand [ ] N/A [ ] 5. Understanding of the problem Very satisfied that my problem was understood[ ] Somewhat satisfied that my problem was understood[ ] Unsure that my problem was understood[ ] My problem was not understood [ ] Did not have the ability to solve my problem [ ] 6. Was your problem solved on this call? Yes[ ] No[ ] Do not remember[ ] Other ___________________________________ 7. If your answer to the previous question was no, why? The problem was caused by a piece of software other than Bharti software. [ ] The problem was due to a network or server outage.[ ] The problem was with my system or phone lines. [ ] I got transferred to someone who could fix my problem. [ ] I got frustrated and decided it was not worth fixing my Problem. [ ] The rep lacked the knowledge to resolve the problems With my Bharti software and connection correctly. [ ] Other ___________________________________ 8. If you needed to contact Bharti’s technical support again and were given the option to speak with this representative, would you? Yes[ ] No[ ] Undecided[ ] 9. How would you rate Bharti technical support as compared to that of other companies? Much better than other companies’ technical support.[ ] Better than other companies’ technical support.[ ] About the same quality as other companies technical support.[ ] Worse than other companies’ technical support.[ ] Much worse than other companies’ technical support.[ ] I have never contacted another company for technical support.[ ] N/A[ ]

Sexual Coercion and Social Learning Theory Essay Example for Free

Sexual Coercion and Social Learning Theory Essay The Social Learning Theory (SLT) of Ronald Akers provides a way to analyze why certain behaviors not only occur but persist. This paper looks into sexual coercion through internet child pornography with regards to the case of Joshua Kistler through the SLT. The paper attempts at analyzing why Kistler’s behavior persisted, predicting and preventing similar cases in the future, and providing recommendations on how to process the offender through the criminal justice system. Sexual Coercion and Social Learning Theory Pornography is defined as any form of material manifested either through printed words or through images or pictures that is explicitly sexual in nature (Langton, 1990, p. 312). On the other hand, what can be termed as ‘sexually explicit’ may refer to a type of an indexical term of a concept that selects characteristics based on what has specific consequences or alters specific taboos depending on the identified context or the specific culture (Rupp, 2007, p. 525). Pornography has been one of the primary social issues that have concerned individuals from all range of ages regardless of racial or religious background and remains to this day as a growing threat to the ethical and religious precepts of various cultures and societies (Rea, 2001, p. 119). Specifically, child pornography has created threats to the integrity of the moral precepts of parents seeking to build a well-defined sense of morality for their children amidst the changing values of the larger society from the economic to the legal doctrines and many others (MacKinnon, 1989, p.316). There are many reasons behind the existence of child pornography and pornography in general. Apart from reasons of immediate implicit desire to obtain ‘sexual pleasure’, certain forms of pornography may be derived from sexual coercion. In general, sexual coercion gives one the idea of the deed of persuading or convincing a minor individual in taking part into a sexual activity that is unwanted by the minor through the use of physical strength or threats of using it as well as the manipulation of the minor’s emotions (Brantley, 2005, p. 3). On the other hand, Robert Franklin (2000) views sexual coercion as not necessarily including the employment of physical force, threat, or intimidation as the minor may not necessarily view the behaviors involved as coercive. Nevertheless, sexual coercion remains one of the primary reasons behind the persistence of child pornography in the society as countless prominent cases emphasize such claim, cases such as Ashton v. Free Speech Coalition (Cothrel, 2002, p. 8). Another instance of child pornography is the case against Joshua Kistler who was convicted to 24 years of federal imprisonment. What separates the case of Kistler from the rest is the fact that he posed through the internet as a teenage boy with a terminal case of leukemia. This he did in order to coerce young girls from 12 to 14 years of age into forwarding Kistler images that are ‘sexually explicit’ (Associated Press, 2007). This paper attempts to analyze the case of Kistler by explaining 3 relevant issues pertaining to the topic in the context of Ronald Akers’ Social Learning Theory: why Kistler’s case occurred, how the Social Learning Theory can be used in order to predict and prevent the likelihood of a similar crime from occurring in the future, and the suggestions that the Social Learning Theory will probably give on how to process Kistler through the criminal justice system. In order to pursue with the goals set forth, it is an imperative to have a brief and concise look into Akers’ Social Learning Theory. Within the field of criminology, Ronald Akers along with Robert Burgess (1966) formulated the Social Learning Theory (SLT) in order to elucidate on the idea of ‘deviancy’ through the combination of certain elements that advanced delinquency such as the social pressure from reckless peers with the elements that dissuade delinquency such as the responses of parents after knowing the delinquent status of their child. Roughly speaking, the concept of ‘deviancy’ may be interpreted as diverging away from the mainstream precepts or notions in the larger society, of what currently upheld as the norm or the manner in which things are ‘normally’ conducted such as the dominant behaviors established by a certain society not only as acceptable but also worth promoting.

The Democratization Of Work Management Essay

The Democratization Of Work Management Essay The topic of the labour education and its relevance in organizational strategies and business ideals offers a deep foray of discussion on the achievement of leadership and managerial objectives. This topic encourages an ongoing inquiry into one of the key leverage of our current HRM recognized as employee development schemes. This assignment begins with a brief discussion of employee empowerment as popular organizational initiative and the unions perspective on employee development schemes. I will provide a snapshot description of labour education and workers empowerment and its objective of combining education as a managements approach to workers empowerment. Empowerment Today, the conventional bureaucratic management approaches are no longer efficient. Empowerment of workers is one of management strategy applied today by corporations in reaction to the need for change. However, empowerment is centered on a series of hypothesis that are in disparity to those usually made by managers. Empowerment jeopardizes managers power over workers in three directions: downward, inward, and outward (Foegen, 1998). Downward loss of control can be discerned by the delegation of decision making to front-line staff. Many managers, most of which have more training and education than line employees, consider delegating decisions to a less qualified-person is not rational. They deem they are the most competent to make these judgments and they are the only ones that should make them (Foegen, 1998). Empowered workers are thought to have ownership of their work process and a commitment to its continuous development. This implies that empowerment can allow employers to improve performance by allowing staff to make decisions about their work environment by allowing workers more freedom and autonomy. Wilkinson (1998) argues that employee empowerment is a managerially led inventiveness: Unlike industrial democracy there is no notion of workers having a right to a say: it is employers who decide whether and how to empower employees. While there is a wide range of programs and initiatives which are titled empowerment and they vary as to the extent of power which employees actually exercise, most are purposefully designed not to give workers a very significant role in decision making but rather to secure an enhanced employee contribution to the organisation. Empowerment takes place within the context of a strict management agenda. (p. 40) Wilkinson (1998) thus implies that empowerment is consequently a managerially controlled event working at a workbased rather than a strategic level within the business. Honold (1997) supports this notion by considering empowerment as control of ones work, autonomy on the job, variations of teamwork, and pay systems that link pay with performance (p. 202). Businesses can build an empowered environment if they provide employees information, power, resources, and training, and consistent follow-up with recognition and corroboration. However, empowering employees is an incessant course of action. Companies that take the first step by encouraging an environment of empowerment are expected to be the industrys leaders. Trade unions and learning rhetoric Over the last two decades, the existing rhetoric surrounding workplace learning, teamwork, and the learning organization within the agenda of promoting a knowledge economy has had an impact on trade union membership and union power in the US and UK (Bratton et al., 2004). Labels, such as shared ownership (Senge, 1990, p. 13), engagement (quoted in Schwind et al., 2007 p. 471) and owner of the business (ibid, 2007) all in the premise of globalization and improved production are often eluded to marginalize unions (Bratton et al., 2004). We need to keep in mind that workplace learning is about workers learning to develop into a more proficient and accommodating human resource (Spencer, 1994) and should be examined through an exploitative viewpoint of the human capital theory. In many cases, workers are directed to accept the suggestion that there are no permanent jobs and to adhere to flexibility, cuts in their wages and benefits (Bratton et al., 2004). Today, the labour movement is oft en silenced and manipulated under the pretext of workers being labeled by companies as partners and associate partnership agreements (Bratton et al, 2004) emphasizing employer rights, including in some cases, refuting the right to democratically decide their own union steward (Wray, 2001). Some companies are also discouraging workers away from unionization and to constrain workers to company objectives  [1]  . It has been argued by Robertson and his colleagues that many workers still find unionism an effective way to democratize the workplace and to guarantee a collective voice, and avenue to equality, and economic security (1989). A number of unions, notably the International Steelworkers of America, have embraced workers interest in workplace learning and have encouraged participatory practices (Bratton et al, 2004 p. 127). On the other hand, Wells (1993) claims that unions and HRM policies are in conflict, because of the imbalance of power between management and workers and that employees can only achieve equal power through their collective representation. According to Wells, unions make workplace democracy work better (1993). Unions provide a challenge to the total power of management and ensure workers have a say in workplace decisions that affect them throug h collective representation (Well, 1993). Evidence attained from union involvement have confirmed the problematic nature of workplace learning initiatives and with this in mind, have initiated their own unique workplace learning programs. Union based education Education and training is offered to their members and representatives to prepare workers to take a more active role in the union. In some cases, unions have developed complete training programs and have partnered with schools, such as McMaster University, to include labour education and vocation training opportunities for their union members (cited in Bratton et al. 2004 p. 108). Labour education has also varied over time, but the final outcome is still the same to effectively change the process in labour-management relations (ibid. p. 111). In their paper, Canadian labour education and PLAR at the turn of the century, the authors, Spencer, Britton and Gereluk provided exemplary examples of labour education courses offered by and for unions (2000). The choices of courses offered by these unions are diverse but most evolve around the particular structure of the shop stewards function. These courses are the tools needed to understand the legal framework of trade unions. A good deal of the critical literature also alleges that there is a contradiction between the new HRM ideals and the trade unions with their traditional industrial relations and collective bargaining. Godard (1994) argues that the main motivation for managers to accept the progressive HRM processes is to shun or lessen trade union control. Nonetheless, he does admit that it would also be a mistake to view progressive practices as motivated solely or even primarily by this objective (1994, p. 155). Other critics have advocated that trade unions should embrace change by harmonizing the same aspects of the soft HRM model. Such a union approach would promote a partnership between businesses and organized labour which would transpire into a high-performance environment with common benefits for both the workers and the organization (Betcherman et al., 1994; Guest, 1995; Verma, 1995). What is apparent from this HRM viewpoint is that this perspective has a strong political and legal agenda r eflecting the decline in union participation and influence in the US and UK over the last decade. Never has it been more important for unions to establish their legitimacy and their own distinctive workplace learning programs. I was directly involved with a three month labour education program with my local union OPSEU. I was introduced to trade unionism, labour policy and social justice issues. It provided me with critical approaches to current issues and it reinforced my idea that strong unions makes a strong company. I accept the conflicting nature of the working-class unionism born out of hard struggles between capital and labour and their logical acceptance that capitalism as the only system in todays world. But I also contend that active unionism may provide the best chance to democratize the corporate workplace. Professor Hugh Glegg (1960) makes a revealing comment, that collective bargaining through trade unions or joint regulation is industrial democracy. Employee Development Schemes Employee development is now, more than ever, a key issue within the HRM paradigm. Against a background populated with concepts such as the learning organization and lifelong learning employers have been encouraged to capitalize on the learning potential of their employees, by encouraging learning activities. Research advocates that this style of non-vocational or non job-specific employee development pursuit has an array of benefits for both employer and employee (Industrial Society, 1996). Ever since Ford initiated their revolutionary EDAP scheme in 1987, employee development schemes have progressed and expanded to the level where the term can now include a wide mixture of development ideas. To enhance the companys industrial relations, the union and management initiated an interactive learning delivery intranet system called Solstra  [2]  . This avenue presented a means of packaging learning on an intranet. The system also overseen the progress of learners, kept records of asse ssments and modules completed, and would routinely renew individual records of training and skills profiles. Within 6 months, 15,000 employees, depicting one-third of personnel, utilized the program (Mortimer, 1990). The Ford EDAP scheme attained an involvement rate of over 50 per cent in three years into its existence (Holden, 1996). The literature suggests that although the initial option made by employees pertaining to the type of learning was entirely non-vocational, later choices were inclined to shift in a more vocational direction (Holden, 1996). It is noteworthy that several case studies of EDS have noticed IT/computer skills courses to be one of the trendiest choices (Donaldson, 1993, 1996). Overall, the data suggests that the development of employees allows them to yield a more considerable input to the achievement of business objectives. A highly skilled and flexible workforce can give the competitive advantage necessary for success. The evidence would appear to suggest that many workers enroll to take part in an EDS to attain new skills to develop job prospects, continuing a personal leisure activity, or simply general self- development or accomplishment (Industrial Society, 1996). A helpful result frequently reported by participants is an improvement in their confidence, both in their capacity to learn and in themselves (Policy Studies Institute, 1993). This seems mainly to be the experience of workers with no prior training and who are more likely to have negative recollections of their educational experience. Many bodies of literature are littered with illustrations of individuals for whom partaking in their companys EDS has been a radical experience. The literature also proposes that employees may be more receptive to work-related training (Maguire Horrocks, 1995). It also bode well for companies whose goal is to build a culture of learning within the company. Research findings also implies that the provision of work and non-work related training makes workers feel more committed, empowered and appreciated (HOST, 1998). This is particularly true of junior level staff whose earlier experience of training was in-house and job-specific (Arulampalam, 1997). Employers presently perceive enhanced learning skills and a flexible workforce as the most advantageous results of an EDS (Maurer Tarulli 1994). Another theme in which conclusive results has been recounted by EDS members is that of motivation at work (Maurer Tarulli 1994). It is hardly surprising, given that improved employee motivatio n is often mentioned by employers as a motive for initiating a scheme. EDS provision often seems to foster a better relationship between staff and employer. Conclusion and Discussion The benefits of labour education and employee development schemes reported by employers and staff are numerous. The existing literature proposes that employers currently regard improved learning skills and a flexible workforce as the clearest outcome. As well, it would seem that improved motivation, empowerment and confidence of workers are noteworthy outcomes. The fact that employees are often more keen to learn, and have more confidence in their abilities as a result of participation, can help shift a company in the aim of becoming a learning organization. Overall, the development of employees can permit them to make a significant contribution to the success of a business. However, there is a penchant in the literature to slip from arguing workplace learning to empowerment to industrial democracy is the identical process and to presume that if a corporation is training its workforce that it is empowering its workers. Such statements need to be tested against employees as well as em ployer experience and placed in a more analytical understanding of the flexible workplace and the knowledge economy. Im not convinced that corporate leaders believe that empowering employees makes a company more effective. Empowering workers means sharing power or increasing workers control and the powerful in business rarely like allocating power. Debates of workplace learning need understand the real issues of power, authority, control, inequality, and ownership for real empowerment and workplace democracy. Slogans such as buying in to company values and owning are an integral part of todays corporate arrangement (being accountable for your own accomplishments). Furthermore, it is important to understand the value of unions as a positive influence in democratizing the workplace. A long serving employee, with a good union contract, may perhaps have access to job security, but contemporary corporate position is for employees to take responsibility of their own careers. This means more than meeting performance goals. It necessitate routine demonstration of eagerness, display of loyalty, and continuous display of commitment by gaining new skills, volunteering for new challenges and indicating a readiness to do more than is necessary or expected. Commendable employees are seasoned overachievers; they have to be because doing more than is necessary or expected is precisely what is required and expected! Employee empowerment is not the key to structural problems. This does not signify that it will not receive wide acceptance and be hyped as a way to attain organizational excellence through workplace democracy. I believe that workplace learning is d eliberated to assimilate workers into management culture; labour education permits workers to challenge it. Godard, J. (1991) The progressive HRM paradigm: a theoretical and empirical re-examination, Relations Industrielles/Industrial Relations , 46 (2): 378 99.Godard, J. (1994) Industrial Relations: The Economy and Society , Toronto: McGraw-HillRyerson. Godard, J. (1991) The progressive HRM paradigm: a theoretical and empirical re-examination, Relations Industrielles/Industrial Relations , 46 (2): 378 99.Godard, J. (1994) Industrial Relations: The Economy and Society , Toronto: McGraw-HillRyerson. Godard, J. (1991) The progressive HRM paradigm: a theoretical and empirical re-examination, Relations Industrielles/Industrial Relations , 46 (2): 378 99.Godard, J. (1994) Industrial Relations: The Economy and Society , Toronto: McGraw-HillRyerson.

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These lyrics are from an 80’s rock band by the name of Toto. These words might have accurately described the feelings of those people living at the time of the birth of Jesus –people who were wondering and hoping for a change, people who were hoping to receive a gift greater than what they could give of themselves. It was only about three weeks when we celebrated the birth of Jesus in this world on the 25th of December. Along with worship, we opportunities to exchange a bunch of gifts, eating a great deal of good food, sharing conversation, potentially loading up the car and traveling from one house to another, only to reach those last days of December and beginning days of January with our tongues hanging out and sprawled out on the couch from exhaustion, and for some of us, eating too much food and/or chocolate. There may be times when we might wonder why all this needs to be done, and we begin to consider that we are really living out the Spirit of Christmas giving and sharing gifts and time with others in a very hurried way. This could be the only time we get to visit with other family, if the family is spread out over a great distance. †¦ This is the time of year when we have the opportunities to share material gifts, as well as the gift of love and care. Do we ever stop, however, to wonder about the gift of hope? Where did we leave it in the midst of our packing and preparing in those stress-filled hours before the Christmas celebration? How did we manage to overlook that precious gift of hope as we struggled through the parking lots and mobs of other shoppers at the mall? Do we feel it within ourselves as we attempt to find something to say on the 100th Christmas card, or mail the umpteenth email or facebook mess... ...before us? Our faith may waver from time to time, but we always fall back on hope – even for the most pessimistic of us – hope is what brought the Magi to the stable in Bethlehem and it also brings us to the stable, kneeling before the Christ child in our hearts and minds. Are we still willing to humble ourselves this Christmas season before this child that brought nations in conflict to their knees? Are we still willing to experience hope and not be confused and deceived by the materialism that seems to control the holiday? Just as our 80’s rock song suggests, we need to believe in the things that we need to survive. During this Christmas season, let us take the time to reflect on gives us hope each and everyday – it is truly the gift that keeps giving and giving to us – regardless of where we are on our faith journeys and our proximity to our epiphanies.

Snow Writing :: Writing Nature Writers Essays

Snow Writing When this project first came to my attention, I thought long and hard about what I would use to write and write on. I was sure I could come up with something creative and different. After a half hour of deep, deep thought, I came to the conclusion that I was going to take the easy way out and just write in snow with my finger. I was ashamed, but it needed to be done. It’s hard to imagine walking up to a large open field in the bitter cold to write or read the latest Hunter S. Thompson book, an issue of The Onion, or this very paper. In fact, it would be downright stupid. Yet, this was the technology that I choose to use. After writing the lengthy demonstration piece (I wrote â€Å"Demo†), it became abundantly clear that the process which writing technology has undergone has been nothing short of spectacular. The first part of the process is to understand that not only do you need to make a writing tool, but something to use the tool on. There are two things that someone needs to take into account when doing this: 1) permanence and 2) portability. Each rival each other in importance and both are vital to the process. We must first look at the pros and cons of each part of the equation: the snow and the finger. Starting with what was written on - the snow - you must look at what it does offer to you. First of all, snow is abundant in certain areas. From about Ohio and up the United States is covered in the stuff for a good few months a year. However, the drawback is that the snow is far from permanent. With the onset of warmer weather, the master works of the season would be lost forever. Snow has a natural fluidity to it which makes it easier to write in. It is also this fluidity of the snow that also causes the major problem in snow writing: the bunching of snow.

St Jude Childrens Research Hospital Health And Social Care Essay

St. Jude Children ‘s Research Hospital is a not-for-profit infirmary located in the bosom of Memphis, Tennessee. It is an internationally recognized infirmary that pioneered research determination remedies and salvaging kids with malignant neoplastic disease and other ruinous diseases. It treats patients from all 50 provinces and around the universe, without respect to ability to pay, ne'er necessitating households to pay for intervention non covered by insurance ( St. Jude Children ‘s Research Hospital, 2010 ) . St. Jude remains the first and merely paediatric malignant neoplastic disease centre designated as a Comprehensive Cancer Center by the National Cancer Institute ( St. Jude Children ‘s Research Hospital, 2010 ) . It is presently ranked foremost in Children ‘s Hospitals for malignant neoplastic disease attention ( U.S. News and World Report, 2010 ) . St Jude Children ‘s Research Hospital encompasses an extended and impressive mission, vision, and set of values. The mission of St. Jude Children ‘s Research Hospital is to progress remedies, and agencies of bar, for paediatric ruinous diseases through research and intervention. Consistent with the vision of our laminitis Danny Thomas, no kid is denied intervention based on race, faith, or a household ‘s ability to pay. ( St. Jude Children ‘s Research Hospital, 2010 ) St. Jude has a vision to be a universe leader in the intervention and bar of ruinous diseases in kids ( St. Jude Children ‘s Research Hospital, 2010 ) . They aim to run into this by supplying exceeding patient attention and extended clinical research to better understand the ruinous diseases of childhood, enhance results of intervention, prevent diseases, minimize hurtful effects of intervention, and educate health care and research professionals on such findings ( St. Jude Children ‘s Research Hospital, 2010 ) . The overall end of these undertakings is to happen a remedy and heighten the quality of life for the kids they treat. To make a larger part of the affected population, they work to spread out and portion this cognition to heighten the intervention of kids with ruinous diseases worldwide, working towards a scheme for disease bar ( St. Jude Children ‘s Research Hospital, 2010 ) . St. Jude extremely values their patients, households, and givers that enable them to move out their Mission. To adequately adopt their Mission and vision, the organisation has outlined an expressed set of values and criterions to steer their day-to-day actions and determinations. To guarantee attachment, ongoing preparation and rating is conducted ( St. Jude Children ‘s Research Hospital, 2010 ) . The values include: advancing ethical behaviour, supplying the highest quality of medical and supportive family-centered attention, esteeming ethical, cultural, spiritual, and lifestyle differences of all those involved in the infirmary, advancing wise disbursement of every dollar donated back to the attention and research for the patients it treats, keeping a committedness to a civilization of excellence, invention, and creativeness in all that they do, holding a thrust and sense of urgency to win, being honest and accountable for actions and determinations, and cultivation of an env ironment of trust, teamwork, and regard ( St. Jude Children ‘s Research Hospital, 2010 ) . St. Jude does a antic occupation adhering to their Mission, vision, and values as noted through their increased endurance rate of all paediatric malignant neoplastic diseases, high quality attention, repeated ranking of the figure one infirmary for paediatric malignant neoplastic disease attention, and run intoing fiscal demands of the constitution with ne'er inquiring households to pay for interventions that insurance fails to cover. This last part has remained highly of import to the infirmary since first gap as most patients who enter through infirmary doors have already maxed out their life-time insurance caps and lack the support to go on paying for the apparently eternal infirmary measures ( St. Jude Children ‘s Research Hospital, 2010 ) . To be accepted as a patient at St. Jude, a kid must hold a diagnosing particular to a current disease in survey and be referred by doctors. The patient must be no older than 18 and by and large non hold received extended intervention elsewhere. ( St. Jude Children ‘s Research Hospital, 2010 ) . While the St. Jude Children ‘s Research Hospital campus is an independent wellness attention system, their ace research integrates them with kids ‘s infirmaries throughout the universe ( St. Jude Children ‘s Research Hospital, 2010 ) . St. Jude conducts all research and primary surveies within their campus but freely portions this research with infirmaries throughout the universe ( St. Jude Children ‘s Research Hospital, 2010 ) . Because of this cooperation, there is minimum fight from other installations but instead a system that works together for the interest of the kids enduring from ruinous diseases. St. Jude is the national coordinating centre for the Pediat ric Brain Tumor Consortium and the Childhood Cancer Survivor Study ( St. Jude Children ‘s Research Hospital, 2010 ) . On top of the exceeding research and attention provided for paediatric malignant neoplastic disease, St. Jude is a leader in reaping hook cell disease research and has become a primary research centre for grippe throughout the universe ( St. Jude Children ‘s Research Hospital, 2010 ) . St. Jude is internationally recognized for open uping the research and intervention of paediatric patients enduring from malignant neoplastic disease and other ruinous diseases ( St. Jude Children ‘s Research Hospital, 2010 ) . Because of the work St. Jude has done, research protocols have helped to force overall survival rates of childhood malignant neoplastic disease from less than 20 per centum when the infirmary opened, to over 80 per centum today ( St. Jude Children ‘s Research Hospital, 2010 ) . They have treated patients from across the Earth that are accepted and respected without respect to ethnicity and cultural differences ( St. Jude Children ‘s Research Hospital, 2010 ) . St. Jude has impacted the households by supplying hope to households with a inexorable forecast, deficiency of funding, and nowhere else to turn. St. Jude is the exclusive paediatric malignant neoplastic disease research centre that accepts patients without respect to ability to pay. Families are ne'er asked to pay for intervention non covered by insurance, and no kid is denied intervention because of inability to pay. ( St. Jude Children ‘s Research Hospital, 2010 ) . The American Lebanese Syrian Associated Charities ( ALSAC ) has been the sole fund-raising organisation of St. Jude since 1957, assisting raise financess to construct the constitution with laminitis Danny Thomas and his vision ( St. Jude Children ‘s Research Hospital, 2010 ) . In the 2009 Fiscal Year, ALSAC raised $ 682 million through voluntaries, corporate spouses, and givers to run into the day-to-day St. Jude runing cost of $ 1.5 million a twenty-four hours ( ALSAC/St. Jude Annual Report, 2009 ) . These operating costs include patient attention services, research outgos, instruction, preparation, and community services to suit staff and disposal of the infirmary. Patient attention services include all attention needed for active patients. This can include medical attention and life outgos for patients and households. Most patients are treated on an outpatient footing in the St. Jude clinics and are housed at one of the three lodging organisations in Memphis affiliated with St. Jude ( Target House, Grizzly House, Ronald McDonald House ) . Once remittal is achieved intervention can be transferred to a physician in the patient ‘s place community in coaction with St. Jude protocols ( ALSAC/St. Jude Annual Report, 2009 ) . In add-on to ALSAC, St. Jude has over 60 corporate spouses including: Target, the NFL, The Memphis Grizzlies, Kay Jewelers, and Chili ‘s, ( St. Jude Children ‘s Research Hospital, 2010 ) . In add-on to their corporate spouses, single givers and organisations help financially back up the work of St. Jude ( St. Jude Children ‘s Research Hospital, 2010 ) . Extra influences on St. Jude Chil dren ‘s Research Hospital include the American Medical Association and American Nursing Association who serve to steer the physicians and nurses employed by the infirmary. The policy and ordinance of St. Jude is in conformity with research policies nationwide to guarantee the safety of patients with the possible benefit of intervention outweighing the hazard. The infirmary adheres to put protocols in survey and merely deviates from them should extensive research prove the divergence to be more good and scientifically supported ( St. Jude Children ‘s Research Hospital, 2010 ) . The system at St. Jude is extremely supported by holding the research institute under the same roof as the patients with the scientists actively involved in the patient program of attention. In add-on to these ordinances, St. Jude has policies in topographic point to forestall infection spread to patients who are immunocompromised. These include non leting visitants under the age of 12, testing for illness prior to visiting, proper hand-washing instruction, and non leting visitants who have late received the rhinal flu vaccinum or unwritten infantile paralysis vaccinum with in the past four hebdomads. These policies guarantee the safety and overall wellbeing of their patients ( St. Jude Children ‘s Research Hospital, 2010 ) . The organisation of St. Jude Children ‘s Hospital is based on the vision of laminitis Danny Thomas to make a infirmary handling kids with ruinous diseases so no kid has to decease in the morning of life ( St. Jude Children ‘s Research Hospital, 2010 ) . In partnering with ALSAC, Danny Thomas was able to obtain support necessary to make this infirmary from the land up and work to make an environment welcoming to all who enter. His vision included a infirmary where kids did n't experience threatened by attention suppliers, where physicians and research workers ate alongside of patients, a infirmary where patients were allowed to go on their childhood while combating ruinous diseases ( St. Jude Children ‘s Research Hospital, 2010 ) . Harmonizing to Henry Mintzberg, an organisation can dwell of a upper limit of six parts including the strategic vertex ( top direction ) , the in-between line ( in-between directors ) , the operating nucleus ( primary workers ) , the technostructure ( workers who standardize and better work ) , the support staff ( those who work outside of the primary flow ) , and the political orientation ( beliefs, traditions, norms, values, and civilization ) ( Value Based Management, 2010 ) . The undermentioned diagram depicts the Mintzberg organisational construction of St. Jude Children ‘s Research Hospital and is explained below. ( Proven Models, 2010 ) The strategic vertex of St. Jude consists of the Boards of Directors and Governors for ALSAC-St. Jude Children ‘s Research Hospital. The Board is responsible for regulating the organisations by set uping policies and aims, choosing, naming, back uping, and reexamining the public presentation of the Chief Executive Officers, sing the handiness of equal fiscal resources, O.K.ing one-year budgets and strategic planning, and accounting for the moralss, conformity, and public presentation of the organisations ( St. Jude Children ‘s Research Hospital, 2010 ) . Below them St. Jude has the in-between line operations dwelling of the Chief Executive Officers, Senior Management Team, and the Executive Committee that straight oversee the operating nucleus. At the bosom of the infirmary are the operating nucleus of doctors, research and development squad, advanced pattern nurses, nurses, certified nursing helpers, child life specializers, psychologists, and households who collaborate to supply equal family-centered attention. The Support Staff of St. Jude consist of ALSAC as the primary fundraising organisation, the administrative organic structure, the environmental service employees, the cafeteria, the public dealingss section assisting advocator for ALSAC fund-raising enterprises, the Target, Grizzly, and Ronald McDonald houses and staff people, the ethical and legal commissions, and voluntaries who help throughout the infirmary. The technostructure of St. Jude consists of the specially named Faculty and Adjunct Faculty that standardize research in coaction with attention provided to patients. It besides includes the external advisory boards that help to standardise protocols and guarantee they are accessible and clearly stated to be shared worldwide. St. Jude has a surprisingly big technostructure of employees who work to standardise attention throughout the infirmary with respect to singularity of each patient in the research surveies. Any divergences from standardized attention are backed through the research conducted on the St. Jude campus. Because of this, the infirmary would be classified as a Machine Bureaucracy that has all constituents present and strong in their operation and passage towards the campus. The nursing function that will specifically be analyzed is the function of the Pediatric Acute Care Nurse Practitioner. Unfortunately, this function is non presently available at St. Jude Children ‘s Hospital and hence no specific occupation description or rubric is available for the specific function at St. Jude. Harmonizing to the National Association of Pediatric Nurse Practitioners ( NAPNAP ) , the Pediatric Acute Care Nurse Practitioner ( PNP-AC ) would work to supply direct patient attention direction, execute in-depth physical appraisals, interpret lab and diagnostic trials, order mediations, and execute curative interventions for kids who are acutely, inveterate, and critically ill ( NAPNAP, 2005 ) . The PNP-AC would be licensed as a registered nurse in the United States with a alumnus grade in nursing through an commissioned plan, and certified by the Pediatric Nurse Certification Board as a Certified Pediatric Nurse Practitioner – Acute Care ( PNCB, 2010 ) . To go certified one must run into certain competences and go through a board scrutiny that meets the National Council of State Boards of Nursing APRN standards ( PNCB, 2010 ) . To keep enfranchisement, one must finish go oning instruction hours and/or re-certification every three to five old ages, or as deemed by the organisation and province board of nursing ( PNCB, 2010 ) . The function of the PNP-AC would fall within the operating nucleus of the infirmary. They would work in coaction with other Physicians and Researchers at St. Jude to make a comprehensive program of attention for the patients. This would maintain everyone working towards the same end and guarantee overall patient wellbeing. They would besides work with the nurses, nursing helpers, child life specializers, and other healers to maintain them informed of advancement or hardships the patient may meet, and assist them understand the attentions that need to be provided to guarantee success of intervention protocols. They would besides work with unit directors and nursing managers should jobs or inquiries arise. They will be able to confer with with the in-between line direction or technostructure forces should inquiries or concerns arise. They would besides work with changing support staff members for outreach, dietetic consults and education-oriented undertakings. This function would strai ght interact with patients and households through their mundane undertakings. They may make outreach into the community, and behavior instruction for consumers and remunerators on current progresss the infirmary is doing. They would besides indirectly work with human resources and the finance section to obtain their payroll check. The function of the PNP-AC is really independent in impacting patient attention and results. They can name and handle conditions, prescribe medicines, obtain necessary consults and interpret consequences of ordered trials. They would supervise the advancement of attention and intervene should any alarming findings be made in response to the protocol under survey. The function would be strong in the sense that they are an independent and an independent member of the health care bringing squad that is capable of supplying a high-level of attention to patients. They have strong patient interaction accomplishments and a comprehensive cognition of attention that should be provided by the nurses. They are best able to understand the function of the nurse and depute appropriate undertakings to other members of the health care squad. The function weaknesses include the opportunity that they may non be as extremely respected as doctors or physician helpers, and the deficiency of advanced prep aration specifically in pathology and the physiology like doctors and physician helpers frequently have. Overall, the function of the PNP-AC would be a extremely operation advanced pattern function that can supply comprehensive and thorough attention to his or her patient ‘s and work as a productive member of the health care bringing squad.

Ernest Hemingway’s the Old Man and the Sea

The Old Man and the Sea includes many symbols and metaphors within the story line. Hemingway uses the technique of comparing two items as symbolism in his story to make this story personally unique and to share his point of view of many different worldly topics. Some of the metaphors Hemingway uses as symbols to relate the story to real life are the similarities between the marlin and life, life and the sea, and the poor and the rich. Ernest Hemingway wrote about the marlin as if it was a human living in reality. This metaphor also includes a Christian aspect to it where Santiago (the old man) is God and the marlin is everyone on earth. Where Santiago found the marlin was in somewhat shallow water where it was closer to Santiago (the creator). The marlin was tempted with the hook like Adam and Eve were tempted with the fruit from the tree of the knowledge of good and evil, and eventually gave in and took the bait (Adam and Eve partaking of the fruit). Once the marlin realized it was hooked it started heading for deeper water to hide just as Adam and Eve hid from God. As the fish got deeper it naturally got darker, resembling man running away from God trying to make their sin unnoticeable. Along with swimming to deeper water, the marlin had to pull the boat behind him as a burden that he had to carry because he was trying to escape from his mistake. The old man wondering what the fish was doing said â€Å"If you're not tired, fish, you must be very strange. † (The Old Man and the Sea, page 67, paragraph 4) just as God would wonder about man running and running from Him and never seeing the truth that is right in front of him. A good amount of time goes by and they're in deep waters where sharks attack the fish and do a little damage to the boat. The attack on the fish is like man going through the tribulation but evil doesn't just do damage to man but to God too because He cares about us and doesn't like to see us suffering. At the end right after the old man sees the lights from the city on the horizon the sharks attack the fish again. The old man fought the sharks and finally got them to leave but with nothing but the carcass of the fish. In the same way, God will fight for us and scare the enemy off so that He may have us (those who accepted Him) like the old man had the memory of what the fish was like. In the night sharks hit the carcass as someone might pick up crumbs from the table. The old man paid no attention to them†¦ † (The Old Man and the Sea, page 67, paragraph 3) because it is only the flesh that remained. Another object in the story that shared similarities to life was the sea. The old man had been fishing for most of his life so he was well acquainted with the sea. Yet still that one time that he went out and he got a glimpse at what he desired he went after it and in this case cost him almost everything. While pursuing his desire the sea shook him, beat him, and gave him some unexpected turns. Some examples of those where when the fish dragged him out to sea further and further, when he had to fish for food because he ran out, when the fish kept going after the old man though it would be out of energy, when the sharks attacked, or after all the time he spent out at sea trying to catch the fish, he had nothing but the carcass to show for it. It is the same with life. Humans get into their routines but 100% of those humans get something thrown at them that they didn't see coming. Like a car crash resulting in death, heart attack, or maybe it is family members that just got the news that a loved one committed suicide. The biggest similarity between life and the sea is that in the beginning of the story the old man would take the boy out with him to teach him techniques of how to fish while in life the person you look up to, most likely the father figure, can tell you what to do incase something happens or if something happens again but the pupil will learn from the father the most when they are in real time situations and the pupil gets to see how the father handles the situation. Based on what the pupil sees is where he or she will ultimately learn from that father figure. So while the boy's parents where at home telling him not to go fishing with the old man because he is bad luck, the old man takes the boy out into the world and actually shows him how most everything is done rather than just telling him. The poor and the rich town people in the story also share similarities. Since it was a small town by the sea most if not everybody fished. The rich would fish as a way to relax while their business inland was being run by one of the citizens in a lower money bracket. While the poor were fishing to stay alive. It was their means of survival. Both the rich and the poor came in after fishing for the day and either turned in their fish for money or took it home to be eaten. Even though both classes of society were quite the opposite they almost did the exact same things because the town was so small and there was hardly anything to do. There are many different objects and characters that Hemingway wrote in The Old Man and the Sea that share similarities among symbols and some of them are how the marlin represented life, the sea also represented life, and how the rich and the poor were similar beyond society saying they are opposites. Hemingway used many symbols within his story and because no one has the same point of view, the reader is left to interpret those symbols on how they see it. All the symbolism in the book makes it a great book for all ages. For the kids it is a nice easy read but for the older generations there can be a lot of information found on the author, life, and many other topics.

Narrative Report Essay

The idea of having On the Job Training had given me an excitement; excitement to experience work inside the office, meet new people, feel a different environment and be independent. It also help us to become a young professional. I learned more about what On-the-Job Training means and to be patient is more important when you have relationship regarding work with other people especially when you do not know them well. I met new friends inside the CGS Department. I was challenge to do good on every task they will give me. I experience facing different people. Having time management, being responsible on the task given and having good relationship with other people are important. On my On the Job Training I observe that everyone should be alert and attentive at the same time and they can’t afford to commit a mistake because it will affect everything that every cluster was working on for example their auditing, computing and the details even the names. Despite of their busy work, they never fail to put smile on their face. As an trainee we are required to participate in making surprises for those employees who promote in higher position and employees having a birthday celebration. The environment I had on my On the Job Training had an impact to me. I built good relationship with my co-workers and co-trainees. The good environment helped me to have positive vibes as I do my works. Corporate Government Sector (Cluster 5)- This is the office where I was assigned to conduct my On-the-Job Training. On my first day of training, I was very excited and somewhat nervous because of the new environment and the new people surrounding me. I didn’t have any idea of what kind of people they are and it made me adjust myself with their personalities and attitudes. One of my trainee supervisor Ms. Fe Lynette Bautista accompanied me to my table where I will be staying during my On-the-Job Traing. During that moment, I felt that I was really an office girl already having my own office chair and table. The first task that my training supervisor asked me to do is to answer telephone calls and telefax. My other trainee supervisor Mr. Felix Morgado taught me to operate telephones, telefax, printers and Xerox machine. After that the head of the cluster 5 Director Dehlia Agatep taught me what to say when theres a phone call, â€Å"Good morning/Good afternoon, Cluster5, How may I help you†. She also taught me how to transfer the call to her office if theres someone who wants to talk to her. My second day, Ms. Editha Palita our Administrative officer asked me to arrange the payslip of the employees, their Rice allowance payslip, Performance based bonus payslip, Basic commodities assistance payslip and July 2014 payslip. At the same time, my ears had to be attentive so that I can hear if theres a phone calls. Some may laugh at my first week which is answering phone calls, making and receiving telefax, photocopy files and arranging slips, but they do not know that I’ve learned many things that which I may used in my future work. My first week was really good start and I was motivated to perform excellently because of what I have already accomplished and because of my trainee supervisors who were very accommodating and kind to me. On my second week of my On-the-Job Training, there are many things that I have accomplished. I was tasked to encode the Department names under the CGS-cluster5. I also printed, it will be the front page of every department’s document so that whenever they need it, they could find it easy. I was also asked to write the important details of the file copies of the official documents to the releasing logbook and after writing the important details, I have to give the file copy of the official documents to the finance office, accounting office and ascom’s office and make them sign on the releasing logbook so that there’s a proof that they already receive it. Just like my first week, my daily tasked was to answer phone calls, make and receive telefax, print documents and arrange some files and documents. Everytime Mr. Felix Morgado calls me for help, I can feel my heart beat like a drum because I always thought he’ll give me hard task. He is slightly strict but an encouraging one. He always tells me to study hard for my family, especially for my parents who are supporting me in every possible way. This second week was really heavy week but despite of it, I really learned a  lot not just academically but socially as well as because I learned to adjust myself to the people I am with and I learn to socialized with them in a good manner.

How to Improve Presentation Skill

Chapter 1: INTRODUCTION 1. 1 Definition of research problem Your presentations skills are just as important as the information you are presenting. Presentation skills are important for every individual when you have the need to present yourself. It is not only essential for your studying but also for future career. When you are applying for a job, you have to present yourself as a sincere applicant who is ready to improvise the organisation using his or her technical and non-technical skills. Only if you present yourself with the right attitude, you will be able to get the job.Even when you are in the job, you should be attending business meetings with the higher officials where your presentation skills will prove yourself. The purpose of this paper is to study the effectiveness of oral presentation as an assessment tool in university and career as well. The assessment practices in these subjects have been studied by many authors. Assessment may involve written tasks such as essay, r eport writing, calculation using formulae, computer simulation, short answer or descriptive writing in examination, multiple choice questions and also an oral presentation on a written task.However, the issues relating to oral presentation have not been studied clearly before. This paper reports the results of an empirical investigation of oral presentation used Banking University, especially in Foreign Language Faculty. 1. 2 Research scope and objectives Three specific questions are addressed in this paper. The first question is about the inportance of performance in oral presentation. The second question is about the effect that gender and student background determined by students’ nationality may have on their performance in oral presentation and other forms of assessment.The third question is about developing insights on various issues involved in the student performance in oral presentation in university and future career. The study of oral presentation with the issues i nvolved helps student in understanding the relationship between the steps of making a presentation. The study of effect of gender and nationality of students on their performance can help in understanding the problems associated with particular groups of students and can help resolve equity and learning issues in a particular group of students. 1. Structure of research report This report begins with an in depth literature review in chapter two which examines the oral presentation and issues involved. In chapter three, research questions are formulated from the literature. Chapter four provides detail regarding the research methodology selected by the researcher, in an attempt to collect data. This methodology includes qualitative as well as quantitative methods of data collection. The collected dated is disclosed in chapter five, through the use of graph and figures, as well as direct quotation from experts.An in depth review of the findings is examine in great detail in chapter six . Here more common themes and opposing opinions are explored more closely. Chapter seven concludes the research and offers proposed future research topic. Chapter 2: LITERATURE REVIEW In today’s business environment, the competition in the workplace is getting more competitive. It is no longer enough for you to have the necessary capability to do the job, you should also be able to talk well, write well, and present yourself attractively to your superiors.Until recently many researches have been done in this topic. Researchers show the importance of presentation skills and the way to improve them in working environment (Tom Antion), In fact, it’s not enough just considering the side of whether being good or bad of the presentation. We should consider it from many aspects to enhance our capacity in presenting and succeed in career. Thus, our research focus on analyzing the ways for students especially for seniors who will become staffs or entrepreneurs in the near futur e to cultivate their presentation skills.This paper was executed to solve communication problems noted above deficient oral presentation skills– and its purpose is to address: (1) a few possible reasons for students’ inability to effectively deliver presentations and (2) training strategies designed to help students develop a proficiency in the area of oral presentations. 2. 1. Explanations of Students’ Poor Presentation Performance 2. 1. 1. Communication-related anxiety The inability to effectively deliver oral presentations may stem from a communication-related anxiety known as oral communication apprehension.This is the biggest problem that presenter may come up against. The problem McCroskey (1977) defined as â€Å"an individual’s level of fear or anxiety associated with either real or anticipated communication with another person or persons† (p. 78) which may contribute to an increase in anxiety and loss of self confidence and, consequently, n egatively affect one’s action to engage in oral communication from face-to-face speaking to an audience by delivering a presentation or speech.According to Phillips (1968), a factor contributing to poor communication performance may lie in one’s memory of his or her parents misusing language to ventilate grievances, berate one another, or verbally harass family members, including oneself. These negative experiences may have led the individual to be fearful or reticent of communication dialog, resulting in withdrawal from oral communication encounters. 2. 1. 2. Vague Intent You memorized the content (and it shows, by the way). Someone has a question. Panic sets in. You never prepared for questions and all you know about this topic is what is written on the slides. If you are not clear about what you want your presentation to achieve, then its success will be a hit-and-miss affair at best. What is the purpose of your presentation? †, said Shaun Killian (2009). 2. 1 . 3. Poor Structure It is intergral to prepare structure to transfer you intent after having clear knowledge about the topic you are going to present. It is not as simple as the popular â€Å"tell them what you will be saying, say it, and tell them what you have said† formula (Seven sins of poor presentations, Shaun Killian ,c. 2009).Not so well prepared structure will not allow you to deliver a cohesive presentation that achieves your intent. 2. 1. 4. Not Understanding Your Audience A great presentation given to one audience may fall flat when repeated with another because people are different and you need to personalise your presentation for the specific audience concerned. You've heard the phrase â€Å"know your audience† but do you know how to do that? Of course it means to know who is in your audience, what their general preferences are, to know different ways to relate to them, etc (n. ). Assuming you do, how you allow them to easily understand your points is an obstacle. 2. 1. 5. Low Engagement Storytelling is a way to engage audience because it sparks our imagination and plays to our innate desire to know what happens next (n. d). Sooner or later, the connection between you and your audience will be replaced by a boring atmosphere if you fail in engaging them. 2. 1. 6. Poor Preparation Shaun claimed that audiences can sense when you are relying on a script or using your slides as a crutch to hide your lack of knowledge.A lack of preparation can also throw off your timing, leaving you to: (1) Cram an overload of information into the time you have left, or (2) Come up with ways to fill your remaining time. 2. 2. Strategies To Improve Students’ Presentation Skills 2. 2. 1. Plan the purpose Before you create a new presentation, or when you review existing presentation, ask yourself â€Å"what’s my purpose for giving this presentation? †Is your goal to persuade, to inspire, to inform or to entertain (Chakisse Newton, 2008) . Having a clear understanding of the presentation’s purpose enables you to set more specific goals.Being clear about what you want your presentation to achieve will enable you to make wise decisions about how to best structure and deliver it. 2. 2. 2. Prepare carefully for your presentation To deliver an effective presentation, you have to know your material well. Here are some tips you can use to repare carefully your presentation * Check  that  writing  is  legible  from  the  back  of  the  room * Smooth  transition  between  topics  and  slides * Sequence  of  points  is  logical * Get  feedback  from  a  classmate * Become  familiar  with  the  audio-visual you shouldn't use a number of media (i. e. verhead projector and slides and blackboard) until you are quite confident and experienced. If you are going to use mixed media, it is even more important that you rehearse, to get an indication of how long it will take t o turn off one projector, start the other etc. * Timing of your presentation. To get your timing right, you need to rehearse your presentation. Actors, musicians and other performers understand this all too well. Yet many presentations are not practiced until they are conducted live in front of the audience. Rehearsing your presentation will help you speak with confidence and stay on track.It also helps you to move away from vague ideas about content into the more concrete realm of what you will say and how you will say it (Shaun, 2009) * Get used to public speaking and reduce your nervousness * Identify any mannerisms that may be inappropriate or annoying during public speaking. For example, these may include a tendency to finish sentences with the word â€Å" like â€Å" or † y'know † or perhaps you begin every sentence with an ‘ errm ‘, or ‘ ahhhm ‘ or ‘ So. . ‘, or maybe you begin every new slide by saying â€Å"Where are we now ? † or â€Å"Well, . â€Å". Once you have identified them, and with a little practice, you will be able to better control your use of these mannerisms. Don’t worry too much about having a few of them in your seminars- you are not a robot! In addition, people generally have a very good ability to filter the occasional ‘errm’ or ‘ahhhm’ out of your main points. It is the overuse of such mannerisms that is problematic. 2. 2. 3. Some other important tips * Devote some preparation time to better understanding your audience. * What have they been up to recently? What have they achieved? Will they be hostile or receptive to what you have to say? * What do they already know or believe about the matter at hand? * What do you know about their learning styles and personalities? * What challenges do they face in their workplace? What help do they need? * What do they like and respect? To truly understand your audience, you need to avoid the clinical, so mewhat removed method of answering these questions and try to view things from their perspective (Shaun, 2009). * Think of ways to actively engage them. One of the most powerful ways to accomplish this is  through storytelling. here are other ways to engage your audience. These include using: * Questions  both real and rhetorical, to get people thinking about what you have said * Games  that reinforce the key messages in your presentation * Movement  to wake people up * Literary devices  such as parallel structure, word pictures, triads, metaphors and the antithesis 2. 3. Summary of literature and research aim The materials including 3 books and an article conducted by relevant website. This literature on oral presentation involved two issues of students’ oral presentation.This study made a contribution to the study of presentation by offering insight into issues involved in the oral presentation. In particular, this study identified the problems associated with the execution of oral presentation and proposed the strategies for students to overcome the problems. Although the above strategies may appear to constitute a precise structure, they are subject to modification and omission at the strategy for the communication-related anxiety. More studies should be learned in order to get a clearer and deeper knowledge about managing anxiety for the presentation.Chapter 3: METHODOLOGY 3. 1 Subjects to the study Finding reliable and valid sources of information for the research was a challenge for the researcher. The researcher used electronic databases using keyword? searching methods to locate traditional and online sources on the topic. The primary database used to locate sources was well? known research journals and publications. Another database used to locate sources was the Library of Banking University. The researcher used Library of Banking University primarily to locate traditional sources such as books and some research articles.This paper attempts to answer the above mentioned research questions through an analysis of student data collected from Faculty of Foreign Language, at Banking University over a period of for years from 2010 to 2014. Because we do not have enough time to do the survey the whole Foreign language Faculty we do the survey in the class we are studying with, which comprises 35 students who are studying the subject over this period. Out of these; 27 are female students, 8 males. This research was conducted by questionnaire and investigated junior students’attitudes to the importance of presentation.The questionnaire used multichoice method to assess student attitudes and provided open ended responses for additional comments. No personal information was collected; the survey was voluntary and anonymous. There was an 85% response rate to the questionnaire. A breakdown of the responses is listed below in Table 1. It can be clearly seen from the results that there are many students acknowledge ab out the importance of oral presentation and its relevant issues as well. The survey also allowed participants to suggest any strategies for the progress from the preparation to the presenting of the talk to have a good presentation. . 2 Research instrument The questionnaire instrument is a popular method doing research . It consist of 11 questions edited by researchers. Most of these questions focused on the importance of presentation skill ,the difficuties in doing a presentation and finding the way to improve. We gave somes mutiple choices . And some questions ,there is space for the participants to give their own opinions. After getting the information in the survey ,the data was gathered and annalyzed to come to findings 3. 3 Data collection and research procedures.The data collection procedures in this thesis consist of two phases Phases 1 : it took researchers a half of month from October 10th to October 25th 2012,to review previous study and select the ralated materials in th is subject Phases 2: after that on November 6th 2012 35 copies of the questionaire were distributed to the participants . Then the information was gathered and analyzed to achieve the concrete conclusion. This process lasted 7 days to November 13th . Lastly, it took more than a week to perfect and finish this research paper from November 13th to November 20th ,2012.Chapter 4 :DATA ANALYSIS AND FINDING 4. 1. Responses to the questionaire 4. 1. 1. Participants ‘s opinions about presentation skill in future career. Most of them (60%) agree presentation skill is the most important skill to get s good career . 30% participants think knowledge is the most important and 10% is neutral. 4. 1. 2 Reasons why students can not be a good presenter. * 35% of students think the lack of preparation makes the poor presentation. * It is culculated that 30% of students did a bad presentation because of being short of confidence. 25% of students have problem with the language they use in the pres entation. * 10% of them gave some different reasons such as: body language, pronunciation,the content of the presentation ,†¦. 4. 1. 3. Methods to have a good presentation There are some methods for an attractive presentation that participants gave : * Prepare carefully for the presentation. * Get used to public speaking and reduce your nervousness * Use some small games or a funny stories in the presentation. * Use body language * Use simple word or definitions. * †¦ 4. 2. SummaryAccording to the survey ,the real situation is found out . 60% of participants agree presentation skill is very important ,30% disagree and other 10% of them are neutral. It was calculated that the lack of preparation makes up 35% among the reasons which lead to the failure in presentation. The other 2 main problems are language and short of confidence. Along with that the participants also gave some solutions that they used to improve their presentation skill . Those finding indicated not only t he importance of presentation skill but also the method to advance it. Chapter 5 :DISCUSSION AND RECOMMENDATION . 1. Preparation: 35% of participants think lack of preparation makes the presentation fail. Some people recommend memorizing a script and practicing it intensely for as long as you possibly can. Other people suggest having key talking points and riffing on those. From heavy-duty preparation to minimal preparation, you’ll get it all, and everything in-between. Besides, over time with enough practice you can learn to speak and present in any style. From there, you can find your own speaking style. Moreover ,   it is quite helpful to practice each section of presentation in pieces.You should focus on one part, memorize the core elements, run through it till you are comfortable and then move to the next piece. Then it’s just a matter of stringing the pieces together, which is easier. 5. 2. Confidence: 30% people point out that confidence contributes a lot to a n excellent presentation. Definitely, practicing in front of people helps you more confident. If you haven’t given a lot of presentations this  will feel awkward  but it’s better to get over those feelings now rather than when you’re on stage. You need the quiet time to memorize things and get a feel for what you’re doing.However, it will be better to practice while distracted by other sounds or visually because it makes you feel more confident . All the advice in the world won’t help if you can’t get comfortable with your preparation, practice techniques and ultimately, the presentation itself. Do whatever makes you feel comfortable. The more comfortable you feel, the more confident you feel, and the better things will go. 5. 3. Language: It is adviced not to get hung up on specific words. It’s unlikely that missing or changing any one word will totally ruin your presentation, so don’t worry about perfection.Practicing han d gestures is also essential. If you’re giving a â€Å"naked† presentation (with nothing in front of you like a table, etc. ) then you need to be aware of what you’re doing with your hands and your feet. So think about your hand gestures and how they relate to what you’re saying. If you plan to move around, pace in sync with your words. I’ve been practicing this for a few days with great success. Chapter 6: CONCLUSION 6. 1. Strengths: As students of Foreign Language Faculty, we have more chances to practice presentation in comparison with other students.It is also considerable advantage for doing surveys and collecting data from our classmates. 6. 2. Weakness: Still being senior students, the researchers have not been trained presentation skills systematically. Also, the time for processing this thesis was limited. The researchers can not apply more research methods into the procedure to tap into more evidence for the statements. However; after ver y hard working to gear up the research, the researchers are in the hope of bringing up the solution to make people find effective methods to get success in making a perfect presentation.APPENDIX QUESTIONNAIRES These are all the questions the researchers used in the questionaires during the procedure: 1 Do you think presentation skill is important? * Yes * No 1. How much time do you spend preparing your presentation? *   a. a day *   b. a week *   c. a few weeks *   other: 3. What common mistakes do you (and your group also) usually make in the presentation? *   a. Spelling mistakes *   b. Pronunciation *   c. Too many information on the slide *   Other: 4. How do you feel about a presenter with a note? *   a. It`s ok.. *   b. So unprofessional!They should learn by heart all the stuffs *   c. Not very professional but acceptable *   Other : 5. What do you do to handle nerves before presenting? *   a. Drink some water . *   b. Take a deep breath, relax the muscle . *   c. Imagine the audiences turn into some kinds of funny things . * Other: 6. Do nerves affect your presentation? *   a. Yes, my stomach is ache. My hands shake. I just want to run away *   b. My hands shake, my heart pounds but I try to finish the presentation *   c. A bit nervous, but I prepare very carefully. Everything`s gonna be OK .   d. I don`t care what`s gonna happen. I just want to finish this . *   Other: 7. you often find the information from which sources? *   a. The internet *   b. Books *   c. Newspapers, magazines *   Other: 8. How frequent do you say â€Å"uhm†, â€Å"ohm† during your presentation? *   a. Very often *   b. Sometimes *   c. Rarely *   d. Never 9. What do you do if the questions are so difficult or you don’t prepare well? *   a. Answer arbitrarily *   b. Ask for another question *   c. Ask for teacher’s help *   d. Apology and promise to reply on the following day 10.Do you use body language when presenting? *   a. Mostly eye contact. I always look at the audiences to make sure they`re listening *   b. I know it`s important, but I barely use it. There are too many other things to handle *   c. The most important thing is the contain and the presentation. If it`s interesting, the audiences will pay attention *   Other: 11. What have you done so far to improve your presentation skill? a. Prepare carefully b. Use body language c. Use a note while presentting. d. Other REFERENCES Daly,  J. A. ,  &  McCroskey,  J. C. (Eds). (1984).Avoiding  communication:  Shyness, reticence,a nd  communication  apprehension. Newbury  Park:  Sage. Gallo,  Ã‚  C  Ã‚  (2006). The  Ã‚  10  Ã‚  worst  Ã‚  presentation  Ã‚  habits. BusinessWeek. com. Retrieved October  20,  2006  from: Krannich,  Ã‚  C. R. (2004). 101  Ã‚  Secrets  Ã‚  of  Ã‚  highly  Ã‚  effective  Ã‚  speakers:  Ã‚  controlling  Ã‚  fear,commanding  Ã‚  attention  . McCannon,  M. &  Crews,  T. B. 1999. Most  common  grammatical  and  punctuation  errors made  by  undergraduates  as  perceived  by  business  communication  professors.Parvis,  Ã‚  L. F. (2001). The  Ã‚  importance  Ã‚  of  Ã‚  communication  Ã‚  and  Ã‚  public-speaking  Ã‚  skills. http://inc. com/guides/how-to-improve-your-presentation-skills. html http://presentationmagazine. com/presentation-skills-and-how-to-develop-them-7577. htm http://presentationsoft. about. com/od/powerpointinbusiness/tp/071231resolutions. htm http://images. businessweek. com/ss/06/02/mistakes/index_01. htm RESEARCH PAPER WRITING EVALUATION FORM Student name: Grading criteria| Marks| Content| | Purpose/ objective| /10| Coverage and relevance of literature in relation to the topic/ research question| /20|Ability to summarise and evaluate the literature in relavant to the topic/ research question, including the identification of agreements and contradictions or gaps, etc. | /20| Form| | Coherence and structure of the paper| /15| Clarity of the outline including clear and consistent layout, script and spelling; provision of subheadings where approciate; introductory and concluding sections, etc. | /15| Clarity and appropriateness of academic conventions forquoting, paraphrasing, citing references, etc according to the guidelines learnt. | /20| Total marks| /100| General comments| Examiner:Date:B? NG PHAN CONG CONG VI? C T? t c? thanh vien d? u tim kiem tai li? u ,t? ng h? p va ch? n l? c tai li? u . Sau khi hoan thanh xong ph? n c? a minh g? i qua cho t? ng thanh vien xem va ch? nh s? a . sau day la b? ng phan cong c? th? T? NGUY? N PHU? C VINH| * PART 1 : INTRODUCTION * PART2 :LITERATURE REVIEW * T? NG H? P BAI| TR? N TH? BICH TRAM| * PART3:METHODOLOGY * Part4 :DATA ANALYSIS AND FINDING * T? NG H? P VA PHAN TICH S? LI? U KH? O SAT| BUI TH? KIM TUY? N| * PART 5: DISCUSSION AND RECOMMENDATION * PART 6: CONCLUSION * T? N G H? P VA PHAN TICH S? LI? U KH? O SAT|